Refund policy
Refunds & returns policy
All refund rights under both State and Commonwealth law apply.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement for a major failure.
We have a 14-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at mightybatteries.au@gmail.com. Please note that returns will need to be sent to the following address:
1-3 Haldon st Lakemba, NSW, 2195, Australia
Return of product that are shipped
Due to the nature of the products we sell, some items returns is not possible. You may need to return the product in question to your local battery store. Most our products have nationwide warranties. In those cases please contact us to see if a return shipping is possible. Shipping returns costs are to be paid by the customer.
For local deliveries - In some instances if you are unable to get to the store, we may come to you, however, a call out fee will apply. Please contact us for more details.
Warranties - warranties are to be returned in store by the customer. In some instances if you are unable to get to the store, we may come to you, however, a call out fee will apply.
Damages and Issues - Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Exchanges - Please contact us if you received the wrong item and we can arrange something for you. Delivery fees for exchanges will apply if the customer selected the wrong item.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mightybatteries.au@gmail.com.